How can we help?

First restart the game while connected to the internet; purchases are confirmed by Google Play or the App Store and delivered on the next start. If you bought "Remove ads" or another permanent item, use Restore purchases in the game's settings where available. Still missing? Email us the game name, the order number from your Google Play or Apple receipt and a screenshot.

Payments are processed by the store, so refunds follow its policy. Google Play: open your order history and choose Request a refund. App Store: use reportaproblem.apple.com. You can also email us and we will help.

Ads keep our games free. Rewarded ads are always optional: you choose to watch one for a bonus. Where available, a one-time purchase removes forced ads. If you see an ad that is inappropriate or broken, send us the game name and a screenshot so we can block it.

In the EEA, UK and Switzerland, open the game's Settings → Privacy options to change your consent at any time. On Android you can delete or reset your advertising ID in Settings → Google → Ads (or Settings → Privacy → Ads). On iPhone use Settings → Privacy & Security → Tracking. See section 12 of our Privacy Policy for details.

Our games never ask for your name, email or password. Where a game has Settings → Delete account (for example Gate Rush: Idle Tycoon), use it to erase everything. For every game, follow the steps on our Delete your account and data page.

Progress is saved on your device, so uninstalling the game or clearing its storage removes it. If the game offers cloud save or sign-in with Google Play Games, sign in with the same account on the new device. Email us if something went wrong and we will look into it.

We would love to hear it. Email us the game name, your device model, the Android or iOS version and, if possible, a screenshot or screen recording.